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FAQ

Frequently Ask Questions

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Standard installations normally are completed in 2 hours by our engineers.

Yes, if you are having an external antenna fitted we will need to fit this to a outside wall. Normally using a bracket which needs 4 fixing holes to hold the bracket.

Yes, again if you are having an external antenna fitted we would need to drill a hole through your wall to bring the cable down from the antenna inside your property to connect to the Starlink wireless router. Our friendly engineer will explain this to you on the day and will also make sure that when he leaves everything is made water tight.

Before our engineer leaves your property, your new fast broadband service will be up and running and he will make sure that he has confirmed that you are happy with the new service.

For some properties this may well be the case but if you do live in a larger property or if you know that the structure of you property is more dense than normal than please advise our sales agent so they can advise you on our different range of products to make sure that you can receive a fantastic Wi-Fi signal around the whole of your property.